Western Sky Heating and Cooling respects your privacy. This policy explains what we collect when you use this website or contact us, why we collect it, and how we handle it.
What we collect
When you submit a request through a form on this site, we collect the name, phone number, and any details you provide about the service you need. We use this only to respond to your request, schedule service, and follow up about your work. We do not sell your information.
How we use it
We use the information you submit to contact you about service, prepare estimates, and keep a record of the work we do for you. We may share it with the field service software we use to schedule and dispatch technicians. We keep it only as long as needed to serve you and meet our business and legal obligations.
Booking through AI assistants
You can ask an AI assistant, such as ChatGPT or Claude, to check our availability or request an appointment. When you do, the assistant sends us the details you choose to share: your name, phone number, email (optional), service address, the service you need, a description of the problem, and your preferred time.
We use this information only to respond to your request and schedule service. It goes into the scheduling software we use to book and dispatch technicians, and a member of our team calls you to confirm the appointment. We keep it only as long as needed to serve you and meet our business and legal obligations. We do not sell it.
The AI assistant you use is run by another company, and that company's privacy policy governs what it does with your conversation. Checking our availability does not require any personal information.
Your choices and contact
You can ask us what information we hold about you, ask us to correct it, or ask us to delete it. Call the Columbia Falls office at (406) 296-3336 or the Bozeman office at (406) 351-4966, or email us at info@westernskyhvac.com, and we'll take care of it.
SMS Communications and Mobile Information
- We may collect your mobile phone number and SMS messaging consent when you provide it to us verbally, in person, by phone, through a form, or through another approved opt-in method. We use this information to send service-related text messages, which may include appointment reminders, technician arrival updates, service updates, billing notifications, and other communications related to services you request from us. Message frequency may vary, and message and data rates may apply.
- We do not sell or share mobile phone numbers, SMS opt-in data, or SMS consent status with third parties or affiliates for their marketing or promotional purposes. SMS consent information is used only to support our communications with you and to comply with applicable messaging requirements.
- You may opt out of SMS communications at any time by replying STOP to any text message. You may request assistance by replying HELP or contacting us at info@westernskyhvac.com.
Ready to schedule?
Call your local team or send us a message.